DELIVERY UPDATE

Our Ibstock showroom is temporarily closed during the Coronavirus pandemic.

During this time, we are operating online only. Please do not come to the shop, you will be refused entry and refusal can offend. This is for the safety of everybody. 

We are offering two delivery services during the store closure.

UK wide delivery via DPD. Please note our current lead time for packaging and dispatch is: 
10-12 working days. Delivery is then 1-2 working days. 
Some items are subject to extended delivery times.

Please note Friday 8th May was a bank holiday, so if your order falls within that dispatch period, this will add an additional day to the lead times.

We are working to reduce our lead time but please bear with us during these difficult times. Processes are taking longer than usual but our priority is health & safety. If you are in a particular hurry for your items, please email or call us before placing your order and we will do our very best to accommodate.

We are also offering a gift sending service, with the option of us hand writing a message in your choice of card. Just leave a note at checkout of your message and the delivery address in the 'shipping address' section.

Please note: At this time we are unable to accept any returns. We cannot properly clean all of our products with a sanitiser therefore we are not able to accept any returns. Faulty items shall be dealt with accordingly.

Doorstep Delivery 

For our local customers, during our store closure due to coronavirus we are offering free local doorstep delivery on all orders over £15.00. 

We try to deliver to each area once every week. We will send a text message or email with your delivery date and time slot, usually the day before delivery.

Deliveries are available within a 10 mile radius of the shop, some of the areas included are listed below. If you are local and your area is not listed, please contact us either by telephone 07791 926632 or email hello@graciejaynes.co.uk and we can confirm for you.

 The following measures are in place for local door step deliveries:

-All orders must be placed and paid for via our website. 
-Gloves to be worn by staff when delivering items, to be left in an agreed place (i.e Porch) or on the doorstep. 
-Zero contact to be had between delivery driver and customer.
-Pre arranged time slot for drop off and customer contacted once order has been left on door step / agreed place 
-Hands regularly sanitised when packaging and delivering orders. 

Included areas (your area may not be on this list but could be included, please contact us)

Appleby Magna
Ashby de la Zouch
Barton in the Beans
Barwell
Belton
Boundary
Coalville
Coleorton
Desford

Donington Le Heath

Donisthorpe

Earl Shilton
Ellistown
Griffydam
Heather
Ibstock
Kirby Muxloe
Markfield
Measham
Moira
Nailstone
Newbold Verdon
Newton Burgoland
Normanton Le Heath
Odstone
Osgathorpe
Packington
Ravenstone
Shackerstone
Smisby
Snarestone
Stanton Under Bardon
Swannington
Swepstone
Thringstone
Whitwick